PHOENIX BUSINESS COMMUNICATIONS has established this Privacy Policy to explain how it protects and manages the personal information that it collects from you (the client) online. (LAST UPDATED AUGUST 06)
1. Consent for Collection, Use and Disclosure:
Your use of the PHOENIX site and/or your registration for PHOENIX products and services constitute your consent to the terms of this Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the PHOENIX site.
PHOENIX may occasionally update this Privacy Policy. When it does, PHOENIX will also revise the “last update” date at the top of this Privacy Policy. In addition, PHOENIX will seek a customer’s prior consent, by email, for any new uses or proposed disclosures of information collected from the customer prior to the change.
PHOENIX will notify customers by email of changes to this policy that will affect information collected from them in the future. In certain circumstances, however,
PHOENIX will not inform and obtain the consent of the customer, such as in connection with an investigation of a breach of an agreement, contravention of laws, an emergency where the life, health or security of an individual is threatened, the collection of a debt or in compliance with the request of a law enforcement agency or a court order.
A customer may withdraw his or her consent for collection, use and disclosure at any time by sending an email to:
2. Accountability:
PHOENIX collects, at the time of your registration and your sign-on to its web site, certain “personal information” (information that personally identifies you) including but not limited to your name, email address, home or work address, telephone number, and information about your computer hardware and software (e.g., IP address, operating system, browser type, domain name, URL, access times, and referring web site addresses).
PHOENIX has implemented this Privacy Policy to protect personal information received from its customers, and to respond to any inquiries. The Privacy Policy also provides that PHOENIX will not provide personal information to Third Parties for any purpose..
3.Purposes for Collecting Personal Information:
PHOENIX collects and uses personal information for the following Identified Purposes:
(a) to understand customer needs regarding PHOENIX ’s services;
(b) to develop and provide our web site and our products and services for our customers;
(c) to fulfill your requests for products, services or information;
(d) to communicate with customers and site visitors, when necessary, and to inform customers of upgrades where applicable, as well as of other products and services available from PHOENIX , its affiliates;
(e) to allow customers to access limited-entry areas of PHOENIX ’s site;
(f) to personalize some of our services and products for you and to deliver targeted advertisements and offers from PHOENIX and affiliates;
(g) to bill accounts and maintain payment records;
(h) to comply with any applicable law, regulation, legal process or government request;
(i) to respond to a legitimate claim, or to address our reasonable belief, that you are violating the rights of any third party or any of the agreements or policies that govern your use of the PHOENIX site or any PHOENIX product or service;
(j) to protect the services, products or rights of PHOENIX , including but not limited to the security or integrity of the PHOENIX site; and
(k) to identify and resolve technical problems concerning PHOENIX ’s site, products and services.
PHOENIX also uses personal information in an aggregate form (i.e., not individually attributable to you) for its business analysis, operational, marketing and other promotional purposes.
4.Limiting the Collection of Personal Information:
PHOENIX limits its collection of personal information to only that information which is necessary for the Identified Purposes. PHOENIX does not direct its site to, nor does it knowingly collect any personal information from children under the age of 18yrs.
When you visit the PHOENIX web site, a cookie may be placed on your computer or the cookie may be read if you have visited the PHOENIX site previously. PHOENIX uses cookies to allow us to determine which products and services you may be interest in so that PHOENIX does not provide redundant information to you, and, if you are a PHOENIX affiliate, to track PHOENIX sales made to customers referred by you so that you can receive compensation under an affiliate program. If you choose to not have your browser accept cookies from the PHOENIX web site, you may not be able to view all the text on the screens, or to experience a personalised visit, or to subscribe to certain service and product offerings on the PHOENIX site.
5. Disclosure, Processing and Retention:
PHOENIX does not sell, rent or disclose your personal information to anyone else, except:
(a) to someone you have designated to act as your agent, for one or more of the Identified Purposes (listed in Section 2, above);
(b) to PHOENIX ’s employees, independent contractors, subsidiaries, affiliates, consultants, business associates, service providers, suppliers and agents, acting on PHOENIX ’s behalf for any of the Identified Purposes;
(c) as necessary if PHOENIX has reason to believe that disclosure is necessary to identify, contact or bring legal action against someone who may be causing injury to or interference (either intentionally or unintentionally) with PHOENIX ’s rights or property, other users of PHOENIX ’s web site, products or services, or anyone else that could be harmed by such activities; and
(d) to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
In addition, as we continue to develop our business, we or our affiliates may sell or buy other businesses or entities, or we may merge with another company. In such transactions, personal information may be one of the transferred business assets. Also, in the event that PHOENIX or substantially all of its assets are acquired, your personal information may be one of the transferred assets.
Your information may be stored and processed in the Australia, or in any other country in which PHOENIX or its affiliates, subsidiaries or agents maintain facilities. By using this web site, you consent to any such transfer of information outside of your country.
After your account/registration becomes inactive (that is, if you request to be removed from our database), PHOENIX will keep your personal information in its archives. Your information will then be used only as necessary for tax reasons or to prove PHOENIX ’s compliance with any applicable law.
6. Accuracy of Personal Information
PHOENIX will use reasonable efforts to keep customer personal information accurate for the Identified Purposes, and for minimizing the possibility of making inappropriate customer decisions based on such information. Customers are responsible for informing PHOENIX about changes to their personal information. You can do this by calling 02 9212 0134 or sending an email to
PHOENIX will use new or updated personal information it receives from customers to update its own records.
7.Security Safeguards
PHOENIX will use reasonable efforts to protect customers’ personal information.
8.Access to Personal Information
PHOENIX will afford you a reasonable opportunity to review the personal information in your file, if you so request by calling 02 9212 0134 OR writing to:
Phoenix Business Communications
Suite 48/89 – 97 Jones St
Ultimo NSW 2007 OR Email:
If PHOENIX is not able to provide access to some aspect of a customer’s personal information, it will provide reasons for denying access such as; that by doing so would likely reveal personal information about a third party, or that it is confidential commercial information or attorney–client privileged communications, or that the information relates to a breach of an agreement or a contravention of law, or that its disclosure could reasonably be expected to threaten the life or security of another individual.
Clients have the right to request that inaccurate or incomplete information be amended as appropriate, by contacting PHOENIX on the above contact details. PHOENIX will promptly correct such personal information.
Regards
Phoenix Management
